Customer Success Manager

About the Role

Ensure our customers are successful with CoreOrbit. You will be the trusted advisor helping them get maximum value from our platform.

Requirements

• 3+ years customer success experience
• Experience with B2B SaaS
• Strong communication skills
• Technical aptitude
• Passion for customer service

Responsibilities

• Onboard new customers
• Conduct regular business reviews
• Identify upsell opportunities
• Handle escalations
• Gather product feedback